Privacy Policy
Last updated: 23 August 2026
ES Cleaning Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect and use personal information when you visit our website, contact us or enquire about our cleaning services.
If you have any questions about this policy or how we use your information, please contact:
Email: contact@es-cleaning.co.uk
1. Information We Collect
When you contact us through our website, by email or by telephone, we may collect information including:
- your name;
- phone number;
- email address, where provided;
- the cleaning service you are interested in;
- information contained in your message; and
- any other information you choose to provide.
Our website contact form sends your enquiry to us by email. Contact form submissions are not stored in the WordPress website database.
When you visit our website, limited technical information may also be processed automatically, such as your IP address, browser and device information, pages requested and security logs.
2. How We Use Your Information
We use personal information where necessary to:
- respond to enquiries;
- discuss your cleaning requirements;
- provide quotations;
- arrange and provide our services;
- communicate with customers;
- operate and protect our website;
- prevent spam, fraud and abuse;
- understand and improve website performance, where you have consented to analytics; and
- comply with legal or regulatory requirements.
We do not sell your personal information.
3. Our Lawful Bases
Under UK data protection law, we need a lawful basis for using personal information.
Depending on the circumstances, we rely on:
Contract or steps before entering into a contract
Where you contact us about a quotation or cleaning service, we use the information necessary to respond to your request and, where applicable, provide our services.
Legitimate interests
We may use information where necessary to operate our business, respond to general enquiries, maintain website security and prevent misuse.
Legal obligation
We may retain or process information where required to comply with legal, tax, accounting or regulatory obligations.
Consent
Where consent is required, such as for optional analytics cookies, we rely on your consent. You can withdraw your consent at any time.
4. Analytics and Cookies
With your consent, we use Google Analytics 4 to understand how visitors find and use our website.
Analytics may collect information such as pages visited, device and browser information, approximate location, traffic source and interactions with the website.
We also use Google Tag Manager to manage website tags and Google Site Kit to connect services such as Google Analytics and Google Search Console.
Optional analytics technologies are only activated according to your cookie preferences.
For more information, please see our Cookie Policy.
5. Service Providers
We use trusted third-party providers to operate and support our website and communications.
These include:
- Amazon Web Services (AWS) for website hosting;
- Zoho for business email;
- Cloudflare for Turnstile spam and security protection;
- Google for website analytics and related website services; and
- website maintenance and technical service providers where necessary.
These providers may process limited personal or technical information where required to provide their services.
6. International Transfers
Some of our service providers operate internationally and may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are used where required by UK data protection law, such as UK adequacy arrangements or approved contractual safeguards.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiries and correspondence are retained only for as long as needed to respond to you, provide our services and maintain appropriate business records.
Where an enquiry results in services being provided, some information may be retained for longer where required for accounting, tax, insurance or legal purposes.
8. Your Rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to certain processing;
- request transfer of your information where applicable; and
- withdraw consent where processing is based on consent.
These rights are not absolute and may not apply in every situation.
To exercise your rights, contact:
9. Complaints
If you have concerns about how we use your personal information, please contact us first at contact@es-cleaning.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
More information is available at www.ico.org.uk.
10. Changes to This Privacy Policy
We may update this Privacy Policy if our website, services or use of personal information changes.
The latest version will always be published on this page, together with the date it was last updated.